Return and exchange conditions

    PRIVATE ENTERPRISE "STS TORG" - carries out the return and exchange of this product in accordance with the requirements of the law.

    Return terms

    Return is possible within 14 days after receipt (for goods of proper quality).
    Return delivery of goods is carried out by agreement.

    According to the current legislation, you can return a product of proper quality or exchange it if:

    • the product has not been used and has no traces of use by the consumer: scratches, chips, abrasions, stains, etc.;
      the product is fully assembled and the factory packaging is preserved;
      all labels and factory markings are preserved;
      the product retains its presentation and consumer properties.

    If you have problems with the product, first do the following:

    • check that the product was stored in proper conditions (in a covered area on pallets, at a temperature of at least +5 ℃);
    • contact us in any way convenient for you - Contacts section;
    • write to us at ctctorg.him.alexander@gmail.com, in the subject line indicate "Return of goods" and formulate the problem, our manager will help you solve it.

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